We have to remember, as we communicate during a crisis, that we have different audiences. Last time we talked about communicating externally, to boards and stakeholders, but we also have to communicate to our own people, our staff.
In part 1 we talked a little about an overview. I offered three tips for changing your mindset about the current situation. The blog post has various helpful links. A summary of the tips is below. But, ultimately, remember:
If coherent narratives make sense, narrative fidelity represents the quality of the story. Or, does it fit into the hearer’s previous and prior understanding. Fisher (Narrative Paradigm guy) believes there are five ways that storytellers achieve narrative fidelity (‘ma.